FAQ

  • Delivery Information
  • I haven't received an email regarding my order.
  • Why has my order been canceled?
  • How do I cancel my order?
  • I need to change my order.
  • When will my order arrive?
  • What countries do you ship to?
  • How much is shipping?
  • Can I track my order?
  • I don't know if my order went through.
  • I want to return/exchange something in my order.
  • My order has arrived but it’s not as I expected. What can I do?
  • How long does it take to return an item?
  • I never received my credit after returning my order.
  • What type of payments do you accept?
  • Where is my refund?
  • I was charged twice for one order placed.
  • Taxes and duties?
  • I want to pay for my order with PayPal.
  • I need to split the payment for my order between PayPal and another form of payment.
  • I am using PayPal and I need to have it shipped to a different address than my billing address.
  • My PayPal payment isn't going through.
  • I live outside of the United States and need to place an order.
  • Do you sell gift vouchers?

Orders & Delivery

Delivery Information

Good Wear Club ships worldwide! 🗺

For information on shipping to each zone, see below.

 

STANDARD 
$6.99 Flat Rate Shipping
Orders over $49 gets free shipping
Applicable to US, Canada & International
 
Please allow up to 10 business days for delivery. You will receive a shipping confirmation email when your order leaves our warehouse, so you can track your order.
Signature may be required. 
 
*Alaska, Hawaii, APO/FPO may take up to 7 extra business days in delivery timeline.
EXPEDITED 
 
 

 

Delivery service is highly dependent on inventory availability. Please contact our customer care for more information. 

YOU SHOULD KNOW:

  • All deliveries are pending approval and product availability.
  • Estimated delivery dates shown on product pages are estimated by shipping carriers in real-time and do not include processing times.
  • Delivery times can also be impacted by precautionary measures taken by shipping carriers and customs clearance due to Covid-19, which may cause extensive delays.
  • Orders are processed Monday-Friday.
  • We do not ship Saturdays, Sundays, or holidays.
  • Watch out for our email after placing an order. We may need additional information to process your order.
  • Delivery attempts made more than 2 times will automatically assign the package to be returned to us. Please ensure your contact information is valid for the delivery team to contact you.
  • Good Wear Club is not responsible for lost or stolen packages. Please contact your local post office to assist with compensation.

I haven't received an email regarding my order.

This happens and there are a few reasons for it: you may have entered a wrong email address during checkout, or you may have a spam blocker activated. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our emails from getting to you. Try first checking up your order confirmation and see if all the information is valid. If it isn't, then contact us to assist in editing your information.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

I need to change my order.

Once your order is placed, we start working on it right away. Unfortunately this means we can't make changes to an order once it's placed. In limited circumstances, we may be able to assist in offering different solutions. Please contact us for assistance.

When will my order arrive?

Orders that require shipping within the U.S. will be delivered within 3 to 10 business days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship to most regions worldwide. Please check our shipping information before ordering to make sure we can deliver to your geographical location.

How much is shipping?

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to our shipping section to check the postage fees for different destination countries. If your order value is more than $59, we provide free standard shipping.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

I don't know if my order went through.

You will receive an order number via email. If you do not receive an email approximately 5 minutes after placing your order, please first check your spam folder. Otherwise you can contact us.

Returns & Exchanges

I want to return/exchange something in my order.

Click here to start your online return process. We must receive all returns and exchange submissions, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your order receipt. View our full returns/exchange policy for more information.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team with the details. Our support team will typically respond within 48 hours.

If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

I never received my credit after returning my order.

We process your credit as soon as we confirmed your preferred resolution with you. Please allow 1-2 weeks for processing returns. Typically, the purchase amount will be restored to your credit card anywhere from 24 hours to 7 business days, depending on your bank's policy.

Please note that shipping fee will be deducted from your total order value if you're returning the whole order.

Payment

What type of payments do you accept?

We accept MasterCard, Visa, Discover, American Express, Diners Club and ATM/debit cards with the Visa or MasterCard logo. You may also pay with PayPal, Apple Pay, Google Pay or store credit.

We're currently on Klarna too so more freedom in payments!

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

I was charged twice for one order placed.

Usually this happens to debit card holders. If you pay for your order with a debit card, your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold allows us to verify that funds are available, so that we can begin processing your order. Your card won't be charged until your order is shipped.

Taxes and duties?

We do not charge sales tax for most customers, however for certain countries, all taxes and duties are taken care of, unless your local customs determine otherwise and requires you to pay additional taxes and duties and this usually occurs during customs clearance.

I want to pay for my order with PayPal.

At checkout, you can select PayPal as a payment option.

I need to split the payment for my order between PayPal and another form of payment.

Unfortunately that is not possible. All orders can only be paid with one mode of payment. So if you are using PayPal, you will not be able to use any other form of payment on that order.

Alternatively, if you're purchasing 2 items and more, you may wish to place separate orders so that you can use different payment method for each of them. However, please note that it will still be considered as multiple orders where shipping and discount privileges will apply respectively where eligible.

I am using PayPal and I need to have it shipped to a different address than my billing address.

You may choose a different shipping address for your order, however, the billing address on your PayPal account must match the billing address on your order. 

My PayPal payment isn't going through.

Check to see that the billing addresses for your order and your PayPal account match. If they do, check the rest of your PayPal account information for errors, including your current balance.

I live outside of the United States and need to place an order.

All of our payment channels accept International Orders at this time.

Misc

Do you sell gift vouchers?

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20, $50 or $100.

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