Our Refund Policy

All merchandise (except E-Voucher) purchased on are allowed to be returned and/or exchanged within 30 days from date of fulfillment.

Due to hygiene and safety reasons, merchandise that are used, washed and damaged are not allowed to be returned. We reserve the right to decline any return that are found to be used, washed and damaged upon inspection.

If you received your merchandise in a damaged, faulty condition, please contact our support team within 72 hours upon delivery receipt so that we can assist in exchanging your merchandise and make it right. Failure to do so will be deemed that you've received your item(s) in satisfactory condition.

To start a return or exchange, click here.


Issuance of Refunds

All refunds will be credited to your original form of payment or merchandise credit as follows:

  • With a receipt/packing slip or shipping confirmation email within 30 days of your order date will receive a charge credit.
  • With a receipt/packing slip or shipping confirmation email more than 30 days after your order date will receive merchandise credit (conditions apply).
  • With a gift receipt will receive merchandise credit.
  • Items purchased partly or entirely with a Good Wear Club Gift Card will receive merchandise credit when they are returned. This credit is redeemable for future use.
  • Shipping fees incurred in order total are non-refundable, unless the merchandise is defective.


Merchandise Credit Terms

Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers.  A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used.


Refund Processing Time

For returns by mail, your account will be credited within 10 to 14 business days after we've received your qualifying Good Wear Club return, in most cases, depending on your bank and/or billing cycle. Merchandise credits will be issued for eligible returns after we’ve received the return.


PayPal Returns

Purchases made with PayPal that are returned by mail will receive charge credit, minus the relevant return shipping fee.


    Exceptions & Special Instructions

    • Merchandise that is used, washed, worn, or in unsellable condition will not be accepted for refund or merchandise credit.
    • Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
    • Items opened, used or tampered with cannot be returned
    • Items that are labeled Final Sale
    • Items that have a markdown price of more than 30%
    • Other restrictions may apply


    Gift Cards / E-Vouchers

    Gift cards and e-vouchers are not eligible for returns.



    Due to our ever-changing inventory, please contact our customer service team for assistance.

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