FAQ

Click here to start your online return process. We must receive all returns and exchange submissions, including the replacement of missing or damaged items, within 30 days of the purchase date listed on your order receipt. View our full returns/exchange policy for more information.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team with the details. Our support team will typically respond within 48 hours.

If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

We process your credit as soon as we confirmed your preferred resolution with you. Please allow 1-2 weeks for processing returns. Typically, the purchase amount will be restored to your credit card anywhere from 24 hours to 7 business days, depending on your bank's policy.

Please note that shipping fee will be deducted from your total order value if you're returning the whole order.

We accept MasterCard, Visa, Discover, American Express, Diners Club and ATM/debit cards with the Visa or MasterCard logo. You may also pay with PayPal, Apple Pay, Google Pay or store credit.

We're currently on Klarna too so more freedom in payments!

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Usually this happens to debit card holders. If you pay for your order with a debit card, your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold allows us to verify that funds are available, so that we can begin processing your order. Your card won't be charged until your order is shipped.

We do not charge sales tax for most customers, however for certain countries, all taxes and duties are taken care of, unless your local customs determine otherwise and requires you to pay additional taxes and duties and this usually occurs during customs clearance.

At checkout, you can select PayPal as a payment option.

Unfortunately that is not possible. All orders can only be paid with one mode of payment. So if you are using PayPal, you will not be able to use any other form of payment on that order.

Alternatively, if you're purchasing 2 items and more, you may wish to place separate orders so that you can use different payment method for each of them. However, please note that it will still be considered as multiple orders where shipping and discount privileges will apply respectively where eligible.

You may choose a different shipping address for your order, however, the billing address on your PayPal account must match the billing address on your order. 

Check to see that the billing addresses for your order and your PayPal account match. If they do, check the rest of your PayPal account information for errors, including your current balance.

All of our payment channels accept International Orders at this time.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20, $50 or $100.