FAQ

Good Wear Club ships worldwide! 🗺

For information on shipping to each zone, see below.

 

STANDARD  $6.99 Flat Rate Shipping Orders over $49 gets free shipping Applicable to US, Canada & International   Please allow up to 10 business days for delivery. You will receive a shipping confirmation email when your order leaves our warehouse, so you can track your order. Signature may be required.    *Alaska, Hawaii, APO/FPO may take up to 7 extra business days in delivery timeline.

EXPEDITED        Delivery service is highly dependent on inventory availability. Please contact our customer care for more information.

YOU SHOULD KNOW:

• All deliveries are pending approval and product availability.
• Estimated delivery dates shown on product pages are estimated by shipping carriers in real-time and do not include processing times.
• Delivery times can also be impacted by precautionary measures taken by shipping carriers and customs clearance due to Covid-19, which may cause extensive delays.
• Orders are processed Monday-Friday.
• We do not ship Saturdays, Sundays, or holidays.
• Watch out for our email after placing an order. We may need additional information to process your order.
• Delivery attempts made more than 2 times will automatically assign the package to be returned to us. Please ensure your contact information is valid for the delivery team to contact you.
• Good Wear Club is not responsible for lost or stolen packages. Please contact your local post office to assist with compensation.

This happens and there are a few reasons for it: you may have entered a wrong email address during checkout, or you may have a spam blocker activated. Make sure to keep your user information current and try turning off any spam blockers that may be preventing our emails from getting to you. Try first checking up your order confirmation and see if all the information is valid. If it isn't, then contact us to assist in editing your information.

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

Once your order is placed, we start working on it right away. Unfortunately this means we can't make changes to an order once it's placed. In limited circumstances, we may be able to assist in offering different solutions. Please contact us for assistance.

Orders that require shipping within the U.S. will be delivered within 3 to 10 business days, depending on your preferred shipping method. Shipping to countries outside of the U.S. may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to most regions worldwide. Please check our shipping information before ordering to make sure we can deliver to your geographical location.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to our shipping section to check the postage fees for different destination countries. If your order value is more than $59, we provide free standard shipping.

Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

You will receive an order number via email. If you do not receive an email approximately 5 minutes after placing your order, please first check your spam folder. Otherwise you can contact us.

We accept MasterCard, Visa, Discover, American Express, Diners Club and ATM/debit cards with the Visa or MasterCard logo. You may also pay with PayPal, Apple Pay, Google Pay or store credit.

We're currently on Klarna too so more freedom in payments!

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Usually this happens to debit card holders. If you pay for your order with a debit card, your bank statement will show two entries at the same time, a pre-authorization and the final sale. The pre-authorization hold will fall off within a couple days, depending on your bank's policies. This hold allows us to verify that funds are available, so that we can begin processing your order. Your card won't be charged until your order is shipped.

We do not charge sales tax for most customers, however for certain countries, all taxes and duties are taken care of, unless your local customs determine otherwise and requires you to pay additional taxes and duties and this usually occurs during customs clearance.

At checkout, you can select PayPal as a payment option.

Unfortunately that is not possible. All orders can only be paid with one mode of payment. So if you are using PayPal, you will not be able to use any other form of payment on that order.

Alternatively, if you're purchasing 2 items and more, you may wish to place separate orders so that you can use different payment method for each of them. However, please note that it will still be considered as multiple orders where shipping and discount privileges will apply respectively where eligible.

You may choose a different shipping address for your order, however, the billing address on your PayPal account must match the billing address on your order. 

Check to see that the billing addresses for your order and your PayPal account match. If they do, check the rest of your PayPal account information for errors, including your current balance.

All of our payment channels accept International Orders at this time.

Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $10, $20, $50 or $100.