Política de reembolso

Issuance of Refunds

All refunds will be credited to your original form of payment or merchandise credit as follows:

• With a receipt/packing slip or shipping confirmation email within 30 days of your order date will receive a charge credit.
• With a receipt/packing slip or shipping confirmation email more than 30 days after your order date will receive merchandise credit (conditions apply).
• With a gift receipt will receive merchandise credit.
• Without a receipt/packing slip or shipping confirmation email will receive merchandise credit.
• Items purchased partly or entirely with a Good Wear Club Gift Card will receive merchandise credit when they are returned. This credit is redeemable for future use.
• All relevant shipping fees (including return fees) are non-refundable, unless the merchandise is defective.

 

Merchandise Credit Terms

Merchandise credits are subject to the Terms and Conditions printed thereon and imposed by the issuer which may include restrictions on transfers.  A valid government issued photo ID, name, address, and signature are required for non-receipted returns and may be required for use of the resulting merchandise credit. Any name printed on the merchandise credit must match the name on the photo ID presented or the merchandise credit may not be used.

 

Refund Processing Time

For returns by mail, your account will be credited within 10 to 14 business days after we've received your qualifying Good Wear Club return, in most cases, depending on your bank and/or billing cycle. Merchandise credits will be issued for eligible returns after we’ve received the return.

 

PayPal Returns

Purchases made with PayPal that are returned by mail will receive charge credit, minus the relevant shipping fee.

 

Exceptions & Special Instructions

• Merchandise that is used, worn, or in unsellable condition will not be accepted for refund, exchange or merchandise credit.
• Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.
• Items opened, used or tampered with cannot be returned
• Items that are labeled Final Sale
• Items that have a markdown price of more than 30%
• Other restrictions may apply

  

E-Vouchers

E-vouchers are not eligible for returns.

 

Exchanges

Due to our ever-changing inventory, please contact our customer service team for assistance.